“She is complaining… her complaint is undermining professional reputations and is unacceptable. She must stop or else she must be made to stop.”

Derbyshire Healthcare NHS Foundation Trust, November 2014.

Former NHS Governor pioneers 'Dear Coroner'
Upholding Nolan Principles, unveiling concealed truths in a deeply entrenched, toxic culture

Imperative: overhaul complaints, honour duty of candour, shift resources from reputation defence to life preservation.

Illuminate shadows, safeguard lives, champion the public interest.

Trigger Warning for site content

HEL | Medical negligence

A young woman from Rotherham died aged 25 following an epileptic seizure after having an epilepsy diagnosis wrongly retracted. She had been under the care of neurologist [redaction made for legal reasons] at Sheffield Teaching Hospitals NHS Trust since November

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E | Neglect

I was taken into resus after severely self harming. I am autistic and non-verbal. I communicate through my phone or with written words or PECS. I need other people to write things down too so I can understand. This is

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Mama D | Negligent Neonatal Death

Our 1 day old full term son died at one day old due to a catalogue of failures. The Trust has since Admitted substandard care in community midwifery, and failure to sufficiently investigate, diagnose, and treat our son and that

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Miss Diagnosed | My Dear Mother

What happened to my Mother is in two parts… The first hospital admission I was away on a one week course and my Mother was complaining of feeling very unwell. My sister took her to hospital. The hospital did some

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MariaGrazia | Mental Health information

Our manager arranged for patients mental health information to be shared with staff (we’re not clinical). Patients did not consent. I complained – my life has been miserable since – I’ve seen minutes where they talk about letting me go.

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Traumatised Zebra | Assault cover up

I was a severely unwell patient in an NHS hospital and was physically assaulted by a doctor. Disclosed to nursing staff immediately afterwards and they said “I know him, he wouldn’t do something like that”. Left the hospital early before

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MCTG | Cover up and perjury

My son died in 2017, at his inquest later that year the trust witnesses lied to the Coroner, they withheld crucial records, pages 3-5 and pages 77-82 of the care pathway. Pages 3-5 included the index for the pathway but

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