“She is complaining… her complaint is undermining professional reputations and is unacceptable. She must stop or else she must be made to stop.”
Derbyshire Healthcare NHS Foundation Trust, November 2014.
Former NHS Governor pioneers 'Dear Coroner'
Upholding Nolan Principles, unveiling concealed truths in a deeply entrenched, toxic culture
Imperative: overhaul complaints, honour duty of candour, shift resources from reputation defence to life preservation.
Illuminate shadows, safeguard lives, champion the public interest.
Trigger Warning for site content
Sarah | Traumatic experience in NHS psychiatric hospital, no closure, no moving forward
I was raped in the summer of 2018, by an acquaintance, at a friend’s home. My life was (prior to this) already falling apart, and I saw less and less reason to stay living. I was living in supported accommodation
Katherine | Standing up to do the right thing – Nolan Principles
Repeatedly, I raised that this is an unsafe organisation, verbally and in writing, informally and formally. In one particular Board meeting, I was alarmed at reports by staff being ill-treated after raising patient safety concerns. No-one mentioned it but me.
Mum | My child had a prolific mental health illness
My child became ill hearing voices seeing a figure and self harming. Asked for help, was referred to mental health services. Was informed it was tiredness in an appointment lasting no longer than 20 minutes. Over a period of no
